Social media pages. They will be able to assist you with any questions or concerns you may have regarding your payments. Can I cancel my Monthly Payments? Yes, you can cancel your Monthly Payments at any time.
However, please note that all cancellations need to be made in writing, at least 14 days before the next scheduled payment. We recommend contacting your local Water Babies office to discuss the cancellation process. Can I get a refund for missed lessons? Unfortunately, we are unable to offer refunds for missed lessons.
However, we understand that sometimes circumstances arise, and you may not be able to attend a lesson. In such cases, we are happy to offer catch-up sessions, subject to availability. Please contact your local Water Babies office to arrange a catch-up session. What happens if my child is unable to attend a lesson due to illness?
If your child is unwell and unable to attend a lesson, please let us know as soon as possible. We will do our best to schedule a catch-up session for you. Please provide a doctor's note for any extended absences. We want to ensure the safety and well-being of all our little swimmers.
What happens if I need to change or cancel a lesson? If you need to change or cancel a lesson, please contact your local Water Babies office. We understand that unforeseen circumstances may arise, and we will do our best to accommodate your needs. However, please note that changes and cancellations are subject to availability.
What should my child wear for swimming lessons? For swimming lessons, your child should wear a swim nappy and a swimming costume. We recommend the use of swim nappies to ensure hygiene and prevent any accidents in the pool. Additionally, please bring a towel, a change of clothes, and any necessary baby care items, such as wipes and diapers.
What safety measures are in place at Water Babies? At Water Babies, your child's safety is our top priority. We follow strict safety protocols to ensure a secure and enjoyable swimming experience. Our instructors are fully trained and qualified in baby and toddler swimming, CPR, and water safety.
We conduct regular pool inspections and maintain the highest standards of cleanliness. Additionally, we provide buoyancy aids and have trained staff present at all times. We are committed to creating a safe and nurturing environment for you and your little one. Get in touch today to start your baby's swimming journey with Water Babies at Pheasey Park Farm School in Birmingham.