Birth (compulsory for certain programmes or activities); Gender (optional); Emergency contact information (compulsory for certain programmes or activities); Medical information (optional, provided by you for certain programmes or activities); Payment information (if applicable, provided by you when making payments for court hire or membership fees). Information collected automatically when using the Services (“Usage Information”) We may automatically collect certain information about your use of the Services, including: Date and time of access; Duration of your session; IP address; Device information (e. g. device type, operating system, browser type); Pages visited or actions taken within the Services; and Other diagnostic information.
Whenever you visit our website, we will collect information such as your browser type and version, your operating system, and your IP address. This information is gathered for statistical purposes to help us improve our website and provide a better user experience. How We Use Information We Collect About You We use the Personal Information we collect from you for various purposes, including: Providing and maintaining the Services; Managing your account and membership; Administering bookings and payments; Communicating with you about your bookings, membership, and other club-related matters; Providing customer support; Analysing and improving the Services; Conducting surveys and obtaining feedback; Complying with legal obligations; and Enforcing our rights and defending against legal claims. We may also use the Usage Information we collect to analyse trends and usage patterns, for system administration, and to gather demographic information.
Disclosure of Your Information We may share your Personal Information with the following third parties: Third-party service providers who assist us in providing and maintaining the Services (e. g. payment processors, email service providers); Coaches or venues when necessary for the purpose of booking courts or participating in programmes; Financial institutions for the purpose of processing payments; and Law enforcement agencies, regulatory bodies, or other authorised third parties to comply with legal obligations or protect our rights, property, or safety. We may also disclose your Personal Information to other third parties where you have given your consent to such disclosure.
We do not sell, trade, or otherwise transfer your Personal Information to outside parties for direct marketing purposes. Your Choices and Rights You have certain rights with respect to your Personal Information, including the right to access, correct, and delete your Personal Information. You can manage your communication preferences by adjusting your account settings or by contacting us directly. If you would like to exercise any of these rights, please contact us using the contact information provided in this Privacy Policy.
Security We implement appropriate technical and organisational measures to protect your Personal Information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. Storage and Retention of Your Information Your Personal Information is stored on our secure servers and may be accessed and processed in the United Kingdom or any other country where we or our service providers operate.
We will retain your Personal Information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Links to Third Party Websites The Services may contain links to third party websites or services. We are not responsible for the privacy practises or content of these third party websites or services. We recommend that you read the privacy policies of those third party websites or services before providing any information to them.
Changes to this Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practises or legal obligations. Any such updates will be posted on our website and will take effect immediately upon posting. Please review this Privacy Policy periodically to stay informed about our practises regarding the collection, use, and disclosure of your Personal Information. Contact Us If you have any questions or concerns regarding this Privacy Policy or our privacy practises, please contact us using the contact information provided above.