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Email addresses; Information about your membership and bookings, including payment details; Any other personal information you provide to us when using the Services.
Information collected automatically (“Usage Data”) When you access and use the Services, we may automatically collect certain information about your device, browsing actions, and patterns, including: Your IP address; Your login information; Browser type and version; Time zone setting; Browser plug-in types and versions; Operating system and platform; Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from the Services (including date and time); Services and content you view or search for; Length of visits to certain pages; Page interaction information (such as scrolling, clicks, and mouse-overs); Methods used to browse away from the page.
How We Use Your Information We use the information we collect from you for the following purposes: To provide and manage the Services; To communicate with you about your membership, bookings, and any changes to our services; To send you marketing communications, if you have opted to receive them; To ensure the security and legality of the Services; For internal operational purposes, such as troubleshooting, data analysis, testing, research, and statistical purposes; To comply with legal and regulatory obligations; To fulfil any other purpose for which you provide it.
Disclosure of Your Information We may disclose your personal information to the following parties: Other members of Elanora Park Tennis Club, if relevant; Third party service providers we use to support our operations, such as payment processors, IT service providers, and marketing platforms; Professional advisors, such as lawyers and accountants; Legal and regulatory authorities, if required to comply with a legal obligation or protect our rights or the rights of our members and users. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Your Choices and Rights You have the following rights with respect to your personal information: Access and obtain a copy of your personal data; Rectify any personal data we hold about you that is inaccurate or incomplete; Erase personal data we hold about you, unless we have a legitimate reason for continuing to hold and process it; Restrict or limit the processing of your personal data; Object to the processing of your personal data in certain circumstances; Withdraw your consent at any time, if we rely on consent as our legal basis for processing your personal data; Lodge a complaint with a supervisory authority if you believe we have not complied with applicable data protection laws.
Data Retention We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.
Contact Us If you have any questions or concerns about this Privacy Policy or our privacy practises, please contact us using the contact information provided above. We strive to resolve any complaints in a timely and efficient manner. However, if you are not satisfied with our response, you have the right to lodge a complaint with a supervisory authority.
Conclusion Thank you for taking the time to read our Privacy Policy. We hope this has provided you with clear and transparent information on how we collect, use, and protect your personal data. If you have any further questions or require additional information, please do not hesitate to contact us. We are committed to safeguarding your privacy and ensuring the security of your personal information in accordance with applicable data protection laws.