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Emailing or calling our clinic. This allows us to offer the appointment time to another patient in need. Late cancellations and no-shows not only inconvenience other patients, but also result in lost valuable time for our physiotherapists. Therefore, we have implemented a late cancellation fee policy to ensure fairness and efficiency in our scheduling.
At Back on Track Sports Physiotherapy, we are dedicated to providing clinical excellence in the diagnosis, treatment, and prevention of injuries, pain, and movement patterns. Since 2012, we have been serving the Glen Iris community with expert care and tailored treatment plans that cater to the unique needs of each individual.
Our team of experienced physiotherapists is skilled in treating people from all walks of life, from professional athletes to weekend warriors. We believe in taking a comprehensive approach to rehabilitation and treatment, focusing not only on immediate pain relief but also on long-term recovery and injury prevention. Whether you're recovering from a sports injury, dealing with chronic pain, or looking to enhance your physical performance, we are here to help you get back on track.
Convenience is a top priority for us, which is why we offer after-hour appointments at our clinic conveniently located in the heart of Glen Iris. We understand that your time is valuable, so our extended hours and convenient parking options ensure that you can receive the treatment you require without disrupting your work or daily routine.
Managing your appointments with us is easier than ever with our 24/7 online booking system. You can browse available appointment options, book a session with just a few clicks, and even reschedule or cancel if needed. We also offer HICAPS and health rebates, allowing you to claim your treatments and services with your private health insurance. Our clinic is equipped with a HICAPS terminal, making on-the-spot health fund claiming seamless.
For a contactless claim, you can even add a digital membership card to your Apple Wallet.
During your initial appointment, our practitioners will take the time to discuss your relevant medical history, conduct a physical examination to accurately diagnose your problem, and devise a rehabilitation and treatment plan that best suits your needs. We believe in the power of hands-on treatment and will ensure that you receive the necessary care to alleviate your pain and restore your mobility. Additionally, we prioritise patient education and will provide you with valuable insights about your condition and how to manage it effectively.
To make the most of your appointment, please bring your private health insurance member card if applicable. If you have a GP referral or any relevant test results such as x-rays or an MRI, please bring or send them to our email prior to your visit. We strive to provide prompt and efficient service, with most appointments able to be arranged for the same day or within 24 hours.
If you require imaging scans, rest assured that our physiotherapists can refer you for X-ray and MRI scans, as well as ultrasound examinations. However, we prefer to assess your condition first to determine if a scan is necessary, as specific images can help differentiate between conditions and prevent unnecessary scans.
Payment is required at the time of your consultation, and we accept both cash and credit cards for your convenience. Our HICAPS machine allows for on-the-spot claiming of your health insurance rebate. If you are eligible, you can also discuss the possibility of a referral under the Enhanced Primary Care scheme with your GP, which provides partially covered treatments for chronic conditions.
We kindly ask for a minimum of 24 hours' notice for appointment cancellations or rescheduling to avoid a late cancellation fee. By providing sufficient notice, you not only help us accommodate other patients but also enable us to maximise our physiotherapists' time and resources.
At Back on Track Sports Physiotherapy, we are passionate about helping you recover, improve your physical fitness, and achieve optimal performance. Our commitment to clinical excellence, tailored treatment, and convenience sets us apart as the top choice for physiotherapy, sports medicine, and sports massage therapy in Glen Iris. Book an appointment with us today and let us help you get back on track.
